Certificate in Quality Management

Course Description
The Certificate in Quality Management is a professional programme designed to equip learners with the fundamental principles, methodologies, and tools used to manage and improve quality across various industries. The course focuses on quality standards, process improvement techniques, and strategic quality planning to ensure excellence in service and product delivery. Participants will gain practical knowledge in quality control, quality assurance, Total Quality Management (TQM), and ISO standards. The course is suitable for professionals aiming to enhance operational efficiency and contribute to continuous improvement in organisational performance.

 Course Objectives

1. To introduce the core concepts and evolution of quality management systems.
2. To explain the roles of quality planning, control, assurance, and improvement in organisational success.
3. To familiarise learners with internationally recognised quality standards such as ISO 9001.
4. To develop practical skills in the application of quality tools and techniques, including Six Sigma and Lean.
5. To enable critical evaluation of quality management practices and their impact on customer satisfaction and organisational outcomes.

Course Outcomes

1. Demonstrate a clear understanding of key quality management principles and frameworks.
2. Apply quality control and assurance techniques effectively within various operational contexts.
3. Interpret and implement ISO 9001 and other quality standards in compliance with industry requirements.
4. Design and assess quality improvement initiatives using appropriate tools and metrics.
5. Contribute to a culture of continuous improvement, promoting efficiency, effectiveness, and customer satisfaction in the workplace.