How to onboard and retain university partners

Course Description

This course provides practical strategies and frameworks for successfully onboarding and retaining university partners within higher education and EdTech ecosystems. It explores key relationship-building techniques, communication strategies, service delivery standards, and data-driven approaches to ensure long-term institutional engagement. Through case studies and interactive modules, participants will learn how to design onboarding journeys, deliver consistent value, and proactively address challenges that impact partner retention.

Course Objectives

1. Understand the critical stages of the university partner onboarding process.
2. Identify key drivers that influence university partner satisfaction and retention.
3. Develop tailored onboarding plans aligned with institutional needs and expectations.
4. Implement communication and engagement strategies to maintain long-term partnerships.
5. Use feedback and performance metrics to improve partner experience and loyalty.

Course Outcomes

1. Design and execute structured onboarding processes for new university partners.
2. Apply best practices to build trust and rapport with university stakeholders.
3. Monitor and analyse partner engagement data to inform retention strategies.
4. Resolve partnership challenges through proactive and collaborative problem-solving.
5. Increase overall partner satisfaction and reduce attrition rates through strategic relationship management.